Frequently Asked Questions
We want to make sure you are in love with the design we created before you pay. Therefore, payment is not required until you are happy with the final design.
However, per our contract, if you are late to pay once design is approved, there are late fees.
First, we have a free consultation where we determine what you need and what your deadlines are for completion. It's also an opportunity for us to get to know you!
Next, we send over our price estimation and contract. Once you have signed, we get started!
Every week, you will receive weekly design updates (updates can come faster depending on the project and deadlines).
Once we send the design updates, we will meet the next day to discuss revisions. Over the next week, we'll make the revisions you requested and send a new and updated PDF.
When you send us written approval, we will request payment through Zelle/Paypal/Venmo.
With the payment, we will send you the final designs and order any deliverables right away.
For the Shop:
Once your item(s) are shipped there are no returns. If your item is damaged, contact us with images of damage and we'll send you a new one.
For Design Deliverables:
If a package is damaged during delivery, please let us know ASAP so we can quickly resolve it.